Processing Time

All orders are processed and shipped within 3 business days after receiving bank approval.

Delivery Time

Depending on the destination distance , the courier company will deliver your order within 1–3 business days.
For certain rural areas or villages, courier services may only deliver once a week.
In such cases, if delivery cannot be completed, the courier company will leave a notification at your address. Since a second delivery attempt will not be made, you will need to collect your package from the nearest branch.

Custom-Made Products

The delivery times of custom or handmade products may vary depending on the production process.
Detailed delivery information and estimated shipping times are provided on each product’s page.

Delays and Notifications

In the event of any delay or issue caused by us, you will be informed through the contact details registered in your account.
Please ensure your membership information is complete and accurate to avoid communication issues.
No deliveries are made on public holidays or weekends.

Shipping Guarantee

All products you purchase are shipped through our partner courier companies, under the guarantee of
EVEREST GROUP GIDA VE SAN. DIS TİC. LTD. ŞTİ.

Order Confirmation

Once your order is completed, you will receive a confirmation email.
If any item in your order is out of stock, you will be notified by email and informed about the expected restock date.

Out of Stock Policy

As lilyart.com.tr is an online shopping platform where multiple users shop simultaneously, in rare cases, more than one customer may purchase the same product at the same time, resulting in stock depletion.

If you have made an online payment for an item that is out of stock:

The waiting period is minimum 4 (four) days and maximum 30 (thirty) days.

If the product cannot be delivered within this period, your payment will be fully refunded.