PRE-INFORMATION FORM
ARTICLE 1 – SELLER INFORMATION

1.1 – SELLER
Company Name: EVEREST GROUP GIDA VE SAN. DIS TİC. LTD. ŞTİ.
Address:
Telephone: +90 5530327835

1.2 – BUYER
The person registered as a member of lilyart.com.tr and making a purchase on the website.
The address and contact information provided during registration are considered valid for all communications.

ARTICLE 2 – PRODUCT SPECIFICATIONS

The main characteristics of the goods or services offered for sale are available on the website www.lilyart.com.tr
.
You can review these details throughout the campaign period.

The prices listed and displayed on the website are the sales prices. The announced prices and offers remain valid until updated or changed. Prices announced for a specific time period are valid until the end of that specified period.

The type, quantity, brand/model, color, and total price of the product/service, as well as payment details, are determined by the information available at the time the order is finalized.

All shipping costs for product delivery are covered by the Seller. These costs are non-refundable in case of product return.

ARTICLE 3 – GENERAL TERMS

3.1) The Buyer declares that they have read and acknowledged all preliminary information regarding the product’s essential characteristics, price, payment terms, and delivery conditions as provided on lilyart.com.tr , and that they have confirmed this electronically. By confirming this electronically, the Buyer also acknowledges that they have received all information required under the Distance Sales Regulation, including the Seller’s address, the characteristics and total price of the ordered products (including taxes), and the delivery and payment details.

3.2) The ordered product shall be delivered to the Buyer or the person/institution designated by the Buyer within the time period indicated in the preliminary information on the website, not exceeding the legal period of 30 days, depending on the Buyer’s delivery location.

3.3) The Seller shall not be held responsible for any failure to deliver the product to the Buyer due to problems encountered by the courier company during delivery.

3.4) The Seller is responsible for ensuring that the product is delivered intact, complete, and in accordance with the specifications stated in the order, and accompanied by any warranty certificates and user manuals where applicable.

3.5) The Seller may, with the Buyer’s consent, provide another product of equal quality and price before the performance period expires.

3.6) If the Seller is unable to fulfill its contractual obligations due to the product or service becoming impossible to deliver, it must notify the Buyer before the performance period expires and refund the full amount within 10 days.

3.7) The delivery of the product requires the Buyer to confirm this pre-information form electronically. If payment is not completed or is canceled in bank records, the Seller is released from the delivery obligation.

3.8) If the Buyer’s credit card is used unlawfully or by unauthorized persons after delivery, and the relevant bank or financial institution refuses to pay the Seller, the Buyer must return the product within 3 days, provided it has been delivered. Shipping costs in this case are the Buyer’s responsibility.

3.9) In cases of force majeure (such as adverse weather conditions or transport disruptions) preventing timely delivery, the Seller must inform the Buyer. The Buyer may then choose to cancel the order, receive an equivalent product, or postpone the delivery until the hindrance is removed. If the Buyer cancels, payment will be refunded within 10 days.

3.10) In credit card payments, refunds are made to the Buyer’s bank within 7 days of order cancellation. The reflection of this refund in the Buyer’s account depends on the bank’s processing time, which may take 2–3 weeks.

ARTICLE 4 – RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the contract within 14 days from the date the product is delivered to themselves or to the person designated at the address, without giving any reason and without incurring any penalty.

To exercise the right of withdrawal, the Buyer must notify the Seller in writing via registered mail, fax, or email within the 14-day period, and the product must be unused and in accordance with the return conditions stated in Article 5.

If the Buyer exercises this right:
a) The invoice of the product must be returned. (For corporate returns, a return invoice must be issued.)
b) The return form must be completed.
c) The product must be returned complete, undamaged, and with all packaging and accessories.
d) The Seller must refund the Buyer within 10 days of receiving the withdrawal notice and must accept the returned goods within 20 days.
e) If the product’s value decreases or becomes impossible to return due to the Buyer’s fault, the Buyer is responsibl